100% SATISFACTION GUARANTEE
We allow returns for online sales, With the exception of Bicycles and tricycles, tools, tires,tubes, bike racks, simply return the item within 30 days and we'll replace it or give you a refund. Please note that special order items as well as the items listed above are not refundable. Please read "Returns" below for more information.
SHIPPING (U.S. Only)
We offer FREE ground shipping for orders over $25, to all 50 US states. Shipping and handling for orders under $25 is just $4.99.
Free In-Store Pick Up is available on all orders.
You will receive an email with tracking information when your order has shipped.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
To protect our customers from fraudulent transactions, we will only ship online orders to the billing address of the credit card used for payment.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
RETURNS AND REFUNDS
Regarding online sales, If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels). Special order items (any item not marked as "In Store" when the order is placed) are not refundable. Under no circumstances are bicycles or tricycles returnable or refundable. We may in some cases exchange for other models or sizes. Please contact us for assistance with these items.
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
All returns and requests for refunds must be made within 30 days of the original order date. We will only issue a refund via the original method of payment, and will do so within 21 days of our receiving the product back.
There are No returns on tires, tubes, tools , Bike racks, Bicycles or Tricycles.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an email.
WHAT INFORMATION WE COLLECT
The following types of information may be collected at this website (if you volunteer it):
your email address
your first and last name
your street address, city, state and ZIP code
pertinent information specific to an event or activity (where relevant)
THIRD-PARTY SERVICE PROVIDERS
We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website.
Thank you for visiting us online. We appreciate the opportunity to serve you.
Effective as of November 12, 2018